Privacy Policy for DB’s Kitchen

Last updated: Friday, 21 November 2025

1. Introduction

Welcome to DB’s Kitchen (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (Dbs Kitchen) and when you place an order (pre-order & pick-up service).

By using the Website or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Data Controller

DB’s Kitchen
Address: Die Cuisine, Geerenweg 23a, 8048 Zürich, Switzerland
Email: dbskitchen@outlook.com

If you have any questions about this policy or your personal data, please contact us using the details above.

3. What Information We Collect

We may collect and process the following personal data from you:

  • Contact & identity data: your name, email address, phone number, billing / pick-up name and details.
  • Order data: details of the items you pre-order, pick-up time slot, order number, and payment confirmation via a third-party provider.
  • Website usage data: IP address, browser type, device type, pages visited, time and date of visit, referring/exit pages, click stream data, cookies and similar tracking technologies.
  • Communication data: any correspondence you send us (e.g., email or contact form).

4. How We Collect Your Information

  • When you place a pre-order on the Website or select your pick-up slot.
  • When you submit your details during checkout.
  • Automatically when you browse our Website (cookies/analytics).
  • When you contact us by email or through a form.

5. Why We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfil your order: arranging pick-up, confirming payment and order number, and communicating order updates.
  • To provide customer support and respond to enquiries.
  • To maintain and improve the Website: analysing usage, improving performance, and enhancing user experience.
  • To comply with legal obligations (e.g., accounting and tax).
  • If you opt-in, to send marketing updates (you can opt-out at any time).

6. Legal Basis for Processing

Depending on your location (Switzerland / UK / EU), we rely on the following lawful bases:

  • Performance of a contract: processing needed to fulfil your pre-order.
  • Consent: for marketing communications or optional cookies.
  • Legitimate interests: improving our service and ensuring security.
  • Legal obligations: record-keeping and compliance duties.

7. Sharing Your Information

We do not sell your personal data.

We may share data only with:

  • Third-party payment providers to handle transactions.
  • Service providers that help operate the Website or manage communications.
  • Authorities if required by law or to enforce legal rights.

If data is transferred outside Switzerland/UK/EU, we apply appropriate safeguards.

8. Cookies and Tracking

We may use cookies and similar technologies to keep the site working, understand traffic, and improve your experience. If required, you will be asked for consent for non-essential cookies.

You may disable cookies in your browser settings, but some parts of the Website may stop working correctly.

9. Data Retention

We keep your personal data only as long as necessary to fulfil orders, meet legal/accounting requirements, or resolve disputes. When no longer needed, data is securely deleted or anonymised.

10. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Request access to your data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data (subject to legal obligations).
  • Restrict or object to processing.
  • Request data portability where applicable.
  • Withdraw consent at any time (for processing based on consent).

To exercise these rights, contact us at dbskitchen@outlook.com.

11. Security

We take reasonable technical and organisational measures to protect your data. However, no system is 100% secure and we cannot guarantee absolute security.

12. Children and Minors

Our Website and services are not directed to children under 16. We do not knowingly collect data from children. If you believe a child has provided us personal data, contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last updated” date.

14. Contact Us

If you have questions or want to exercise your rights, contact us:

Email: dbskitchen@outlook.com
Address: Die Cuisine, Geerenweg 23a, 8048 Zürich, Switzerland